Qu Data Centres
Service Desk Specialist
Calgary, Alberta, Canada .
full-time . February 2, 2026
Description
Bold ideas need dependable infrastructure and people who can build and maintain it.
At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada’s builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.
We’re building for decades, backed by InfraRed Capital Partners and Sun Life. We’re small by design, 120 people, so your voice carries and your impact shows. You’ll work on real problems that matter: to take the routine and the complex off our customers’ plates so they can focus on what they need to grow.
If you want your best work to power someone else’s moonshot, this is your place. Quiet power, built for the builders and the dreamers. We’re Qu.
About the role
As a Service Desk Specialist, you provide advanced technical support and incident management within 24/7 operations across data center, cloud, network, and managed services environments. You will conduct in‑depth troubleshooting, coordinate proactive services to meet SLAs and performance targets, then drive effective escalations along with major incident response. By partnering closely with the clients and the service desk analysts, administrators, and cross‑functional technical teams, you will ensure service quality and continuity, review root cause analysis with meaningful knowledge improvements, and identify opportunities for continuous improvement or account growth.
Key Responsibilities:
- Administer and troubleshoot incidents across network, storage, backup, disaster recovery, virtualization, and cloud platforms.
- Respond to client inquiries and calls, resolving technical issues and service requests with clear, timely communication.
- Work with internal teams to minimize handovers and maintain consistent service quality across shifts and services.
- Engage vendor support as needed.
- Support Change Management through active CAB participation.
- Coordinate major incident response, facilitating clear communication and post‑incident reviews with stakeholders.
- Document operational processes and contribute to continuous improvement initiatives.
- Accurately document work in tickets and time‑tracking tools.
Experience / Education / Certification:
- Post-secondary education in a computer-related field or equivalent.
- 3+ years of experience with data center operations or technical support.
- Proficient in Windows Server and Linux (Red Hat) Server administration, including patching and performance tuning.
- Strong network troubleshooting skills (Cisco, Fortinet).
- Knowledge of virtualization and cloud platforms (VMware, Azure).
- Familiarity with Cisco UCS, Nexus, NetApp, and FlexPod.
- Experience with backup and recovery solutions (Commvault, Veeam, Zerto).
- Capable of monitoring environmental conditions, devices, and infrastructure across data centers and cloud environments to ensure system health.
- CompTIA + (Network, Cloud, Server, Linux, Security) or equivalent certification(s) considered an asset.
- Comfortable using Microsoft Teams, Outlook, Excel, and SharePoint.
- Ability to work independently and mentor Analysts when needed.
- Ability to work shifts on-site in a 24/7 support environment.
- Bilingualism considered an asset.
At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.
We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.